I know y’all have been on pins and needles, biting your fingernails, wondering what happened with my new washer that broke down after 3 weeks. If you are dying to know what in the world I am talking about, read Part I, Part II, and Part III for all the riveting details.
All done? Good. So here’s the skinny:
We bought our washer, a Kenmore Elite Oasis Cavern Capacity, from a locally owned Sears Appliance store because my husband, being a small business owner himself, likes to support our local economy instead of driving to a larger city an hour away.
It turns out, though, that Sears refers all customer complaints to a toll free “One Source” number. With a name like that, you’d think that all of your problems could be solved with that “One Source” right? Well, if you are a naive, sheltered housewife you would think that, until you find out that there is a different department for warranties, and a different department for scheduling appointments, and a different department for ordering parts, and are you beginning to think that “One Source” doesn’t accurately describe what we are dealing with here?
To make a loooooong story short, we found out from the owner of our local store (not “One Source” – imagine that!) that the extended warranty we bought would pay for a rental washer while ours was waiting to be repaired. Of course, we didn’t find this out until, oh, I don’t know, 7 or 8 days into having no washer. The owner apologized for the inconvenience and confusion and had a used washer that he had in storage delivered to our house while we waited for our new one to come in so that we could have some clean clothes and stop grossing out our friends by bringing our dirty underthings over to their house. (Thanks, Lindsey!)
He also arranged for “One Source” to send us $80, which we received promptly, for the trouble we went through.
Our new washer has been installed and we are happily washing away. I hope this one won’t give us any problems, but if it does, I feel good knowing that the owner of the local store is willing to work with us to solve any problems.